Shipping Policy


A hassle-free experience — from placing your order to shipping, cancellation, returns & refunds.

3–5
Days
Shipping · India

5–10
Days
International

10
Days
Returns Window

2–3
Days
Refund Credit

45–60
Days
Custom Orders

We aim to provide the best customer experience — from placing an order to initiating a return. While transacting on the platform, you can expect a hassle-free experience in shipping, returning, cancelling & refunds of the products you have ordered.

This Shipping, Cancellation, Return & Refund Policy (“Policy”), together with the Terms and Conditions, sets out LawnHub’s procedures and policies in accepting cancellations, product returns, and refunds thereof. Any cancellation or refund of products by you is subject to the terms and conditions set out under this Policy.

01 · Shipping Policy

Shipping Policy

We strive to ship all orders as fast as possible with the best couriers by AIR to most pin codes. Delivery time can vary between 3–5 days after arrival in our warehouse. If you ordered 2 or more products, you may receive them at different times as per stock availability and through different courier partners.

Tentative Release/Ship Date is mentioned under every product you order.

Within India — for most pin codes
Delivery within 3–5 days from dispatch.

Products in Pre-Booking
Some products are available under pre-booking. Tentative shipping time is mentioned on the respective product page below the product description.

International Shipping — outside India
We ship internationally at a nominal price via DHL or FedEx. Actual rates vary by weight and dimensions. Delivery takes 5–10 days.

Note — All taxes & custom duties (if any) will be borne by the customer as per laws in their home country.

02 · Cancellation Policy

Cancellation Policy

Cancellation by LawnHub
LawnHub reserves the right to refuse or cancel any order placed for a product listed at an incorrect price, delay in stock arrival, or for any other reason — regardless of whether the order has been confirmed and/or payment received. A 100% refund will be issued as per the Refund Policy and the customer will be informed.

Cancellation by Customer
Unfortunately, we are unable to cancel an order once it has been placed — irrespective of whether the order is “Under Process” or “Shipped”.

International Orders
We are unable to cancel, exchange, or return any order shipped outside India.

03 · Returns Policy

Our 10-Day Returns Policy

Please raise your return request the same day you receive the order. If you are not happy with your purchase, we accept returns as per the following terms:

  • •Only Unused and Unstitched Dress Material can be returned if informed on the same day of delivery.
  • •The product should reach us within 10 days from date of delivery at the return address we will send via email.
  • •Once received, we will arrange for an exchange or refund in the form of LawnHub Wallet Store Credit as per your request.
  • •Refunds are issued as store credit (LawnHub Wallet) only, valid for six months, usable for placing new orders.
  • •Return shipping cost will be borne by the customer.

Items purchased using a promo code, or purchased from the Sale or Discounted Category, cannot be returned.

Important · Parcel Opening Video — Once the order is delivered, kindly make a 360-degree parcel opening video without any pause, trim, or cuts, ensuring the parcel opening is clearly visible. No claims of defective/wrong product will be entertained without a parcel opening video.

Non-Returnable Items

  • •Stitched, Pret or Custom Stitched products are strictly non-returnable, irrespective of wrong size or fit.
  • •Perfumes, Jewellery, Men’s Kurta Payjama, Bags, Clutches, Footwear, Jootis, Stitched Suits and made-to-order suits cannot be cancelled, exchanged, or returned.
  • •Items under any offer, discount, or from the “SALE” category, or bought using a promotion code or coupon, cannot be cancelled, exchanged, or returned.
  • •Orders placed for our rewards and membership program cannot be cancelled or refunded.
International Orders
We do not accept returns for orders shipped outside India.

04 · Refund Policy

Refund Policy

Refunds are issued in the form of store credit (LawnHub Wallet), which can be used to place new orders.

2–3
Business Days

Wallet
Store Credit Only

05 · Custom & Made-to-Order

Custom & Made-to-Order Products

Important information regarding custom & made-to-order dresses. Please note the following terms:

1
All Custom & Made-to-Order Purchases Are Final
Once an order is placed, it enters production immediately. All such purchases are considered final and non-refundable.

2
No Cancellations or Modifications
After an order is confirmed, it cannot be cancelled, modified, or exchanged for any reason — including changes in event dates, personal circumstances, sizing issues, or change of mind.

3
Production Timeline
Each custom dress requires a dedicated production period varying by design and details. Custom order delivery can take up to 45 to 60 days. Please review estimated timelines carefully before ordering.

4
Order Confirmation
By placing a custom or made-to-order request, you acknowledge and agree to this non-refundable policy. Please review all order details carefully before confirming.

Please Note — Custom and made-to-order items are non-refundable and non-cancellable once confirmed. Kindly review all details carefully before placing your order.